This Privacy Policy explains how Moment Capture processes personal data when visitors use the website, make an inquiry, arrange product intake, review proofs, or receive edited files. It applies to the website at rattrainpancake.baby and to related studio communications.
Under GDPR, we process personal data on a lawful basis that may include performance of a contract, steps taken before entering into a contract, legal obligations, legitimate interests, and consent where required. We limit processing to what is relevant for studio operations, client communication, booking management, delivery, and compliance.
Where GDPR applies, individuals may have rights to access, rectification, erasure, restriction, objection, and data portability, and the right to withdraw consent where processing is based on consent. A complaint may also be raised with the competent supervisory authority.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
We may collect identification and contact details, project and booking information, product and shot-list details, delivery and billing records, communication content, and limited technical data such as device and usage information. Where a studio session is arranged, we may also process product images and related reference materials provided by the client.
We receive data when a user submits a contact form, sends an email, books a planning call, shares a reference brief, confirms product intake, reviews proofs, or completes payment. We may also receive operational data from hosting, analytics, payment, and file-delivery tools used to run the website and studio process.
We may use strictly necessary cookies to support core site functions, preference cookies to remember choices, and analytics cookies to understand how the site is used. If embedded services are enabled, those services may place their own cookies subject to their settings and policies.
Users can usually block, delete, or restrict cookies through their browser settings. Where a cookie banner or preference tool is available, users may change non-essential settings there. Some site functions may not work properly if certain cookies are disabled.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where processing is based on consent, that consent may be withdrawn for future processing.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or to clarify the scope of the request before responding.
We keep personal data only for as long as needed for the relevant inquiry, booking, delivery, accounting, dispute handling, or legal compliance purpose. When data is no longer required, we delete it or anonymize it unless a longer period is needed by law or for legitimate recordkeeping.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of the relevant interaction unless a later version is stated to apply.
We use personal data to respond to inquiries, assess project scope, prepare quotes, schedule planning calls, manage product intake, coordinate sample setup and production, review proofs, deliver edited files, process payments, maintain records, secure the website, and meet legal and accounting obligations. We may also use limited technical data to improve site reliability and understand general usage patterns.
We may share personal data with hosting, email, analytics, payment, file-storage, and delivery providers, as well as professional advisers who support our operations. These parties process data on our instructions or as independent controllers where their own services require it.
We may disclose personal data where necessary to comply with law, court orders, lawful requests from public authorities, or obligations connected with accounting, tax, fraud prevention, or the establishment, exercise, or defense of legal claims.
